Digital TV and Seniors

It’s December 1st, and the holiday shopping advertisements are deafening. A great many of the ads are for HDTVs (high-definition television). Advertisers would have us believe that, unless we buy an HDTV, and preferably now, we will not be able to see any television after February 17, 2009 when the Digital Television Transition and Public Safety Act of 2005 takes effect Well, that’s not exactly true – although the way we hook up our TVs may be different in just over a year.

I am particularly worried about some of the most vulnerable people in my community as this looming change in television occurs. Among the vulnerable are senior citizens, who have lived through the evolution of television from click-clicking channel changers, through the discernment of which programs are in “living color” to remote controls. Senior citizens have endured changes in entertainment and room arrangement brought by the televisions that have come into their homes. They struggle to translate bundled cable service bills and Dish network telemarketers who promise features that in truth if they installed they’ll almost surely never learn how to use. My octogenarian family members still can’t understand why they could not watch their favorite Green Bay Packers when their Thursday night game was hijacked by the proprietary NFL network.

The Digital Television Transition and Public Safety Act will require full-power television stations to cease analog broadcasts and switch to digital after February 17, 2009 and will free up much needed spectrum for advanced wireless broadband services and interoperable communications among emergency first responders. Television viewers will benefit because digital television provides consumers with a clearer picture and more programming options.

In order to watch “over the air” programming and realize a clearer picture (of negligible benefit to many), all consumers will need to make one of three choices:
1. Purchase a TV with a digital tuner (not affordable to many)
2. Subscribe to a cable or satellite provider and comply with any special appliance or hook-ups that the provider prescribes (not required by many who live near broadcasting stations)
3. Purchase a digital converter for the analog TV they currently own

The Digital TV Act authorizes the National Telecommunications & Information Administration (NTIA) of the Commerce Department to create the Digital-to-Analog Converter Box Coupon Program, administer distribution of the coupons, and carry out consumer education. The Act provides that each household can get up to two $40 coupons to be applied to the purchase of digital converter boxes.

So, while even my eyes glaze over as I ponder the realm and advisability of the possibilities, I am afraid for senior citizens, who are still trying to choose among and cope with complicated drug insurance programs. I fear that many with limited income will fall victim to over-zealous charlatans and buy televisions or appliances that they can neither afford or learn to operate. Still more will just give up on the televisions that provide them with diversion and entertainment in often limited or lonely environments.

As I’m pondering this dilemma on a snowbound afternoon, I am considering how libraries can partner with senior organizations to provide the information that seniors as well as all our customers can use to navigate through these new circumstances.

While I think many are woefully ignorant of this pending change, I expect that libraries will step up to provide valuable information and help community residents get through it. After all, we did survive Y2K!

Energy of change

Is change energizing or draining? Depends on how you look at it. I’m usually energized by change. Sure it’s tiring, but it’s a good tired. It’s been over 2 months since I made an employment change and moved 100 miles up the highway. While I was far from burned out in my former job, I find every day a new and exciting adventure. I actually get up and can’t wait to get to work. Yup! For me, change is invigorating.

Sort of like re-arranging the furniture in your house. Some people never move a chair. Others move the couches so often that you’d better check behind before you sit down, lest it has moved across the room. I’m sort of in between (partly because my house doesn’t give me a lot of options). And when you do sit down, and the couch is facing north instead of south, you get a whole new view of the room. You see things differently when the light shines on you from a different angle.

Had an inspiring change moment yesterday when I invited a small staff team to vision how we might re-arrange the public area of the library. First we gathered around a table, and soon we were walking around the library. Before I knew it, the team was so excited that they couldn’t wait to accomplish even some small change that would feel like progress. They moved chairs and tables. Then we came downstairs and dug through closets finding magazine shelving for a revamped teen area. We’ll have to wait for moves that involve electrical cords and Cat 5 cable, but we’re on our way. Even today, people are pouring over sketches and diagrams What fun!

Blog readability

Formulating a message to fit the audience is a constant challenge — in both written and spoken communication. The online Blog Readability Test purports to assess a reading level for blogs, or any URL you put in the search box. I am proud to say that this blog rates a “College” rating (smirk). Well, alright, it’s only “undergrad” but it’s a credible rating, albeit from a suspect algorithm. Imagine my astonishment to find that my library system’s newly launched East Central Libraries collaborative blog rates “Genius.” Wow!

Thanks to Stephen’s Lighthouse for this tip

Get your wiggles out

I walked into work this morning, and there was a sign on our library door “Storytime cancelled today due to illness.” When I asked “how come?” I learned that Vickie, our most excellent children’s storytime leader, had been at the hospital ER last night and was too ill to come in today. She had tried her regular subs and found no one available, thus storytime had to be cancelled.

Well, as the new Director, I thought — disappointing children and their parents is not a good thing to happen on my watch. So I walked through the library and offices, asking who wanted to take me up on the “opportunity” to read for storytime. No takers!

So, as my grandma would say, “the best place to find a helping hand is at the end of your arm.” I started out my career as a teacher, so this was not foreign to me. What was difficult was pulling together a storytime in a short time — but I was told the well-prepared Vickie had the lesson plan, complete with books, finger-plays, songs, and a video, all neatly piled on a cart. As encouragement, Carla said that she’d be right there for me guiding me through as my technical assistant.

So, just prior to 10:00 I went to the children’s area to greet the kids, who kept coming and coming. The floor seating area was covered with attentive little ones, and still they kept coming. We lost count after 50; they don’t stay still to be counted.

Well, aided by Carla we went through the planned program, moving from finger plays (put your hands in your lap), to stories about marsupials (it was Australian animals day), to picture puzzles (the kids assured me I draw good). Somewhere in the middle of the get your wiggles out song, I discovered we were ALL having a wonderful time.

Meanwhile, downstairs in the office, I had temporarily foisted my 10:00 appointment off on my able assistant director and technology staff. The appointment was with a network security guy, who was gathering information on our needs to prepare a proposal. Pretty heavy stuff compared to storytime.

But what is really important? Planning for secure computer networks to serve the growing technology demands or literacy training for 50+ pre-schoolers and their parents/grandparents/care givers.

Such is the life of the public library. Constant demands for a wide range of programs and services by a diverse clientele. Not enough time or resources, but somehow we get it done.

And the kids left with big smiles on their faces. And the computer network guy got all the information he needed. And although I was late to get to the start of the state library association meeting, I know I did what I’m called to do — and I had a very good day!

Veterans Day – no apostrophe

Next month there are 2 American federal holidays – Veterans Day (always November 11th) and Thanksgiving (celebrated on the 4th Thursday of November – this year November 22nd).

Many libraries will be putting up signs – “Closed for Veterans Day.” One of my pet peeves (gosh, there are so many) is misplaced apostrophes. And because of my family involvement, Veterans Day is important to me. So, please forgive me for this soapbox pitch . . . . “Veterans Day” has no apostrophe.

And good librarian that I am, here’s my source from an FAQ on the website of the United States Department of Veterans Affairs:

Q. Which is the correct spelling of Veterans Day?
a. “Veterans Day”
b. “Veteran’s Day”
c. “Veterans’ Day”

A. Veterans Day (choice a, above).Veterans Day does not include an apostrophe but does include an “s” at the end of “veterans” because it is not a day that “belongs” to veterans, it is a day for honoring all veterans.

Closing the Norwegian consulate?

Somehow it just doesn’t seem right! According to the Star Tribune, quoting the Grand Folks Herald (good librarians cite their sources), Norway is planning on closing the Royal Norwegian Consulate General in Minneapolis. The article says “The Norwegian Ministry of Foreign Affairs wants to convert consulates in Minneapolis and Edinburgh, Scotland, to “honorary” status while opening new consulates in China and Spain. Officials said the move would make better use of government resources.” It further says that Norwegian-American groups dissuaded a similar intention in 2001 through a letter-writing campaign.

Norwegian-Americans unite. This is the closest we’ll get to the homeland. Join Ole and Lena and Sven carrying signs in Nicollett Mall.

Be the Bridge

On Friday, when I was in our northernmost library I saw terrific customer service — and an example of the library being the bridge over the technology divide.

A man came in who needed his time sheet FAXed to his employer. The FAX machine was broken at his customary workforce center and he came to the library. Incidentally, the library deserves another attaboy for having positioned itself as a go-to place.

The Branch Manager told the man that the charge for sending FAXes was $2. The man said he didn’t have $2, and could not cash a check, since he didn’t have an account in town. Watching from a short distance away, I could see the desperation in his face and body language. Since Friday was my pay-date, I could identify with how important it was for him to be paid. In truth, I’ll bet his immediate need for a pay-check probably was more acute than mine.

The Branch Manager did what I see as the right thing — she treated him with respect, offered assistance, and sent the FAX and told him to pay her when he could. Wow! Congrats, MB. I’m proud of you and our libraries!

Patience in feeding

Michael Stephens’s Tame the Web post this morning, Advocates Overcoming IT Resistance to Web 2.0, resonated with me, in my new world which is very 1.0. Michael pulled out two concepts from the Carson article about Morgan Stanley’s implementation of 2.0 tools: (1) -Feed the open mouths; don’t force it. and (2) -Be patient, because change takes time.

As the new Director, I’ve seen a number of places where 2.0 tools would improve not only my efficiency but our collective ability to communicate with and serve our customers. I even have a 1.0 (paper, pen, and ink) list of possibilities and have identified a few champions to start the journey with me. Now, how to identify, prioritize, and hold back are my major challenges.

Library plastic for a ride

Here’s a great idea — in Rapid City, South Dakota, you can get a ride to the Rapid City Public Library on the Rapid Ride bus by showing your library card. It started with a summer promotion, and has been extended through the end of 2007. article in Rapid City Journal

Rapid City card holders can also get a discount from several local businesses by showing their library card during September. wish I had a B& L Bagel right now

Happy Library Card Sign-up Month!

A view from the front lines

I’ve received lots of good wishes on the new job. Thought I’d share a photo of what we’re facing here (a picture’s worth a thousand words, right?)

and even more
and this is only one of 14 branches

We’re in the midst of bringing a new integrated library system online. This is happening following a major system failure, caused by the perfect storm of circumstances that resulted in significant data losses (defined as re-cataloging bunches and bunches.) Hats off to one terrific cataloging team! . . . . as well as the entire dedicated, hard-working staff. This is a good place to be.