Today is Peace Officers’ Memorial Day as proclaimed by President George W. Bush*. May 11-17 is Police Week. 181 peace officers made the ultimate sacrifice in 2007, an increase of 20% over 2006 and one of the highest fatality figures in recent years.
Librarians are particularly thankful for the services provided by our local heroes. Because our business is to guarantee access and serve anyone who walks through the library doors, many of us have had the experience of feeling vulnerable or threatened at times. Standing instruction to all my library staff is . . . when in fear or doubt call the police. And they are always right there to stand between the library staff and possible danger.
Recently I had occasion to dial that police number when an individual was causing a problem outside the library’s front door and inhibiting entrances. It was a busy night for the city cops and evidently for the county deputies. Imagine my surprise when a Minnesota state trooper walked in to help us out. When I thanked him, he said they’re always ready to back each other up. Wow!
Thank you, Peace Officers from libraries.
Officer Down Memorial Page
National Law Enforcement Officers Memorial
*authorized by a joint resolution approved October 1, 1962, as amended (76 Stat. 676), and by Public Law 103-322, as amended (36 U.S.C. 136-137)
The fundamentals of customer service in play at libraries are universal for the many service professions, including LE. The real challenge of the latter is that quality customer service must be delivered to involuntary recipients as well as those seeking services. And where it should fail in some aspect, the cost is not the loss of the customer, but the loss of they who deliver the product.
Blessings upon the many who step forward each day…all public safety…to sustain we all who hope to go home each night.